Standard Terms & Conditions

Available Information:

Technicians should be provided with available floor plans and fire risk assessments upon arrival at the job site. A competent or responsible person appointed by the client should be present at the beginning and end of the job to hand over these documents and to be made aware of any safety problems or potential hazards encountered during our service.

Health and Safety/PPE:

Our technicians wear safety boots, hard hats, and high-vis vests. The client must supply any additional PPE required for the specific site and inform the technician of any site-specific hazards upon arrival.

Parking:

Please ensure parking is available for our technician on the day of your booking. If your home/business is in a permit-required area, please have a permit ready on the day of your appointment. If unable to supply a permit, please inform us when booking as additional charges may apply. If on-street/multi-storey parking fees are required, we will cover up to £2.50 per hour, with any additional costs covered by the client. If no parking is available within a 0.5-mile radius of your home/business, please inform us when booking as additional charges may apply.

PAT Testing (Portable Appliance Testing):

The Testing Procedure:
Testing will be conducted following the current edition of the IET Code of Practice for In-Service Inspection and Testing of Electrical Equipment. Any equipment found unsafe or non-compliant will be labelled accordingly, and the client advised to remove it from service immediately. A test report outlining any failed equipment and repair or replacement recommendations will be provided upon completion.

IT Equipment:
Clients must ensure critical information or data is protected or backed up before Portable Appliance Testing begins. This includes main IT suites and server rooms. IT equipment must be shut down by individual users at the site; our technicians will not do this. Technicians will not be responsible for rebooting or starting up equipment after testing. Our battery-operated equipment cannot damage IT equipment. We are not liable for items correctly tested but found faulty during or after testing. The client agrees to indemnify the tester against any claims or losses resulting from the testing.

Working at Height/Awkward Items/Unboxing:
The client is responsible for providing safe and clear access to all electrical equipment requiring testing. Heavy, awkward, and inaccessible items will only be visually tested. Items at height must be removed for testing before our technicians arrive. We do not provide ladders, and technicians are not insured to use the client’s ladders. (This can be discussed when booking if needed). All items must be unboxed and ready for testing; additional charges may apply if our technician must unbox/re-box a large number of items.

Included Items:
Included items are any items with a standard 3-pin UK plug or yellow 110v plug. Testing of fixed electrical items wired into a fused spur or 3-phase equipment can be done at an additional cost.

Non-productive Testing:
We reserve the right to charge £49.00+vat per hour per technician for non-productive time due to circumstances outside their control or if they must wait for rooms to be made available later than expected. Providing floor plans helps make testing run smoother at the client’s site.

Repairs:
We offer FREE small repairs, replacement plugs, and fuses if needed. Small repairs are limited to 10 minutes per repair, and all larger repairs are chargeable and agreed upon before the repair. Replacement plugs are limited to damaged items with existing plugs. Replacement plugs are limited to standard 3-pin UK plugs.

Report and Certificate:
Upon receipt of payment, a completed PAT Testing Report/Certificate, including all tested appliances/items, their Pass or Fail status, and the next one-year inspection date, will be emailed in a PDF document.

Fire Extinguisher Servicing:

The Fire Extinguisher Service Procedure:
Servicing will be conducted following the current edition of the British Standards Institution (BSI) guidelines for portable fire extinguisher maintenance. Defective or out-of-date fire extinguishers will be reported to the client, and repair or replacement recommendations made. Tampered or used fire extinguishers will be reported to the client and replaced if necessary. The client agrees to indemnify the service provider against any claims or losses resulting from the servicing.

Working at Height:
We do not provide ladders, and technicians are not insured to use the client’s ladders. (This can be discussed when booking if needed).

Replacement Extinguishers:
Any necessary repairs or replacements will be discussed and approved by the customer before proceeding. The client is responsible for disposing of replaced extinguishers unless otherwise agreed.

Service Parts:
All standard service parts are included in the quoted price for a standard yearly service. Any additional parts or replacements will be discussed and approved by the customer before proceeding.

Report and Certificate:
Upon receipt of payment, a service report outlining each serviced extinguisher will be emailed.

Fire Alarm Servicing:

The Fire Extinguisher Service Procedure:
Regular maintenance/service and testing of the fire alarm system will be performed following BS 5839 and any other relevant UK legislation. The client agrees to indemnify the service provider against any claims or losses resulting from the servicing.

Repairs:
Any necessary repairs or replacements will be discussed and approved by the customer before proceeding.

Report and Certificate:
Upon receipt of payment, a service report outlining the fire alarm’s condition and any made or required repairs or replacements will be emailed.

Emergency Light Testing/Service:

The Emergency Lighting Testing/Service Procedure:
Regular testing and maintenance of the emergency lighting system will be carried out following BS 5266, and a schedule of visits will be agreed upon with the customer. The client agrees to indemnify the service provider against any claims or losses resulting from the servicing.

Repairs/Replacements:
Any necessary repairs or replacements will be discussed and approved by the customer before proceeding.

Report and Certificate:
Upon receipt of payment, a service report outlining the emergency lighting’s condition and any made or required repairs or replacements will be emailed.

Fire Risk Assessments:

The Fire Risk Assessment Procedure:
The assessment will be based on the guidance provided in the Regulatory Reform (Fire Safety) Order 2005 and any relevant British Standards. The client agrees to indemnify the service provider against any claims or losses resulting from the risk assessment.

Report and Certificate:
Upon receipt of payment, a PDF fire risk assessment will be emailed.

Payment Terms/Certification:

Cancellation Charges:
Please note that we require 48 hours’ notice (Monday – Friday working days only) for appointment cancellation or rescheduling. Cancellations with less than 48 hours’ notice will incur a minimum charge of £49.00+vat and then £49.00+vat per hour after. We may, at the discretion of senior management, offer special considerations as a gesture of goodwill.

Payment Terms:
Payment is due 30 days from the job completion date and can be made by cash, cheque, or BACS payment. Clients with longer payment structures must discuss this with our main office to be added to their account. Overdue payments will incur extra charges in line with government regulations. Admin fees are based on the money owed: up to £999.99+vat will incur a £40.00+vat fee; over £999.99+vat will incur a £70.00+vat fee.

Report and Certificate:
Upon receipt of payment, a completed Report/Certificate in a PDF document will be emailed.

Non-productive Time:
If our technicians must undergo long site inductions (over 15 minutes) or wait for extended periods before starting the agreed works, we reserve the right to charge